They sent the bag out eight weeks later. It comes back. My third bag the tassel came off of the Propriano which it is glued on by them. I brought the purse in to be fixed which I had this purse for a month before needing to go in… I pick my purse up last night and it looks horrible. The straps are now two different colors. There is a little stain on the leather which was not there prior. Both times I had to pick up my purses I was not brought into the store.
The bag was not personally shown to me so we could go over it. I was standing outside the door and tossed a bag basically hears your prayers goodbye. The last two have been horrible. I have never had such a bad experience as this. While LV stands behind its products, getting a repair done is a whole new terrible experience!!!
When you purchase you get great customer service, a smile, a bag with a bow of LV ribbon. With repair, it is a cold send off an email for estimate, send in your bag and then wait and wait and wait! I sent in two bags, identical mind you. One is black and one is plum. Same model, size and year. I really love this bag and the Epi leather. The black bag came back in 7 weeks and was sent adult signature required to my home.
No chance to change the address to my work so, a vacation day was spent waiting for my bag. But, it was back home. I am now on week 18 for the plum bag and after calling every two weeks, received the same line, it is being repaired and these things take time. We have the parts back in June and that is the delay now mid Aug.
The other bag took 7 weeks with obtaining parts and repair. What is going on? I'm told I can't have my bag back. There is no estimate for completion and I can try and ask for someone else but they will tell me the same thing, the rep says.
This sucks and I have no choice because my bag is being held hostage! Care services says they are aware of my item and will investigate. Blah, Blah, Blah.
This company has crap communication! Guess what I was just told, "the repair is in progress and I will receive an update soon. More hot air. That was the same message two weeks ago. The bag that was repaired looks great but beware, you may be out a lot of money when your repair enters the Louis Vuitton "Bermuda" Repair Triangle! I Purchase this purse less than a year ago and is already breaking apart, the counters off the purse start breaking, I call customer services and they tell me to send an email, I send an email a week ago.
They have not reply. I decided to call today and talk to a customer services representative, she check my email and apologize for the delayed answer but they not able to repair, unbelievable.
I purchased a belt from LV, and had it rushed so that it could arrive on time for my wedding day. The package arrived back to LV with nothing inside. All I want is a refund. I got the tote for my 65th birthday, I was so excited to get this bag. It came with the clutch and after a week the metal pull came off. Lucky I had it and was about to take it to be fixed, put back on. My daughter who bought the bag said they do repair and all you have to do is contact them.
Well I did. They asked me to take detailed pictures of the clutch which I did and I was so happy I did. They approved the clutch to be fixed and sent me the return label which then sent it in. Got the clutch back and I saw damage on the clutch it self, and determined this was not mine, it also smelled inside.
I sent pictures of the returned clutch with the pictures of the one I sent in and after 4 days or so no response so I decided to call. After one hour they said they needed to look at the pictures and get back to me. I should pay for their damage and not even my clutch? I now am MAD, I then called and spoke to another person on hold again for at least an hour sending pictures back and forth then on hold again going back and forth. Finally said they would replace it but I would need to take off the strap located on it, what?
Okay well at least I got it replaced. Then I got confirmation with receipt to sign and a label to send the clutch back and they would replace it. She said I would have a new receipt by the end of the day, well it's the end of the day and nothing has been sent.
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